Shipping policy

📦 Shipping Policy — Pawwtopia

Last Updated: March 30, 2024

Thank you for shopping with Pawwtopia 🐾 We are committed to delivering your pet products safely and efficiently. Please review our shipping policy below for important information regarding delivery times and shipping procedures.

🚚 Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During high-demand periods such as sales, holidays, or promotions, processing times may be slightly longer.

Once your order is processed, it will be shipped to your provided address.

🌍 Shipping Time (Dropshipping Model)

As a dropshipping store, our products are shipped directly from our suppliers to your location.

Estimated delivery times:

  • Major Cities: 7–14 Business Days
  • Small Cities: 10–17 Business Days
  • Rural Areas: 12–20 Business Days

Please note that delivery times are estimates and may vary depending on your location and shipping carrier.

📦 Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Product weight
  • Shipping method

Any applicable shipping costs will be clearly displayed before completing your order.

🔎 Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (if available).

You can use this tracking number to monitor the progress of your shipment.

Please allow 2–5 days for tracking information to update after shipment.

⚠️ Shipping Delays

While we aim to deliver orders within the estimated time frame, delays may occur due to:

  • Customs processing
  • Courier delays
  • Weather conditions
  • High shipping demand
  • Public holidays

Pawwtopia is not responsible for delays caused by shipping carriers or external factors beyond our control.

🏠 Incorrect Address Policy

Customers are responsible for providing correct shipping details.

If an incorrect address is provided:

  • We are not responsible for lost packages.
  • Additional shipping fees may apply to resend the package.

Please double-check your shipping details before placing an order.

📦 Lost or Damaged Packages

If your package arrives damaged or is lost during shipping:

Please contact us within 48 hours of delivery.

Provide:

  • Order number
  • Photos of damaged item (if applicable)

We will review the case and provide assistance where possible.

🚫 Undelivered Packages

If a package is returned to us due to:

  • Incorrect address
  • Failure to receive the package

Customers may be required to pay additional shipping charges to resend the order.