Refund policy

📄 Refund & Return Policy — Pawwtopia

Last Updated: March 30, 2024

At Pawwtopia 🐾, we want our customers to feel confident when shopping with us. If there is an issue with your order, we are here to help. Please review our refund and return policy below.

🔄 Returns

Due to the nature of our dropshipping business, we only accept returns under specific conditions.

You may request a return if:

✔ The item arrives damaged
✔ You receive the wrong item
✔ The item has a manufacturing defect

To be eligible for a return:

  • You must contact us within 7 days of receiving your order
  • The item must be unused and in its original packaging
  • Clear photos or videos must be provided as proof

We do not accept returns for:

❌ Change of mind
❌ Wrong size selected by customer
❌ Minor color differences
❌ Delays caused by shipping carriers

💰 Refunds

Refunds are issued only in approved cases.

You may receive a full or partial refund if:

✔ The item arrives damaged
✔ The item is defective
✔ You receive the wrong item
✔ The item is lost during shipping (confirmed by tracking)

Once your refund request is approved:

  • Refunds will be processed within 5–10 business days
  • Refunds will be issued using the original payment method

Shipping fees are non-refundable, unless the error was caused by us.

🔁 Replacements

In many cases, we may offer a replacement item instead of a refund.

Replacements may be provided if:

✔ The product arrives damaged
✔ The wrong item was shipped
✔ The item has a defect

We will arrange a replacement at no additional cost where applicable.

📦 Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

If your order has already been processed:

  • Cancellation may not be possible
  • Refund requests will follow the standard refund policy

🚚 Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your payment provider
  3. Wait a few days for processing

If you still have not received your refund, please contact us.

⚠️ Damaged or Incorrect Items

If you receive a damaged or incorrect product:

Please contact us within 48 hours of delivery.

Provide:

  • Order number
  • Photos or videos of the item
  • Description of the issue

This helps us resolve the issue quickly.